Privacy policy

Last updated: [DATE]

Who we are

This policy explains how [LEGAL NAME OF THE PHARMACY], trading as Azmy Pharmacy, located at [BRANCH ADDRESS], El Qanater El Khairia, Egypt, collects and uses your personal data when you use this website or contact us.

Data protection contact: [EMAIL ADDRESS]. Phone: 01042827990.

What we collect

• Account details: name, email address, phone number and password (stored only as a secure hash).
• Delivery details: recipient name, phone number, delivery area and address, and delivery notes.
• Orders: the products you order, quantities, prices, totals and order history.
• Prescriptions: if you upload a prescription, the file and its details. Prescription files are sensitive health information.
• Messages: messages you send to us through WhatsApp, phone or the website.

Why we use it

• To take, confirm, prepare and deliver your orders.
• To check prescriptions before dispensing medicines that need one.
• To contact you about your order, including to arrange delivery or a call back.
• To keep accounts secure and prevent fraud.
• To meet our legal and pharmacy record-keeping obligations.

Who we share it with

• Our pharmacy staff and delivery staff, only as needed for your order.
• [HOSTING AND SERVICE PROVIDERS, once confirmed].
• [WHATSAPP PROVIDER, if order notifications to our team are enabled. Describe what is sent.]

We do not sell your personal data.

How long we keep it

[RETENTION PERIODS for account data, order records, prescription files and messages, as required by Egyptian law and pharmacy record rules.]

Your rights

You can ask to see, correct or delete your personal data, and to object to some uses. Contact us at [EMAIL ADDRESS] or 01042827990. Some data must be kept for legal reasons.

Security

We use HTTPS for this website, restrict access to staff who need it, and store prescription files separately from the public website.

Changes

We may update this policy. The date at the top shows when it last changed.